Who We Are
This website, itsthefloorguy.com, is operated by Eden Group Holdings LLC, doing business as The Floor Guy ("The Floor Guy," "we," "us"). We sell and install flooring and provide in-home estimates in Miami-Dade, Broward and Palm Beach counties. This policy explains what information we collect, how we use it and the choices you have.
Information We Collect
- Information you give us: your name, phone number, email address, home address or ZIP code, project details (such as floor types, square footage, timeline and property type), photos you send us, your appointment details and your messages to us.
- Your consent choices: whether you agreed to receive non-marketing and/or marketing text messages, and when.
- Information collected automatically: your device and browser type, IP address, pages viewed, links clicked and similar usage data, collected through cookies, pixels and similar tools.
- Phone calls: calls with our team may be recorded for quality and training purposes.
How We Use Your Information
- To respond to you, schedule and confirm your in-home estimate, and send reminders.
- To prepare your written quote, deliver and install your flooring, and provide customer care and warranty service.
- To send marketing messages, only if you agreed to receive them.
- To measure and improve our website and advertising.
- To comply with the law and protect our rights.
Text Messages (SMS)
If you opt in, we may send texts about your inquiry, appointment confirmations and reminders, project updates and, if you separately agreed, offers. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers who help us run our messaging and customer service. Text messaging opt-in data and consent will not be shared with any third parties.
Cookies, Pixels and Advertising
We use cookies and similar tools, including the Meta (Facebook) pixel and analytics tools, to understand how visitors use our site and to measure and show our ads. These tools may collect information about your visit for these partners. You can limit cookies in your browser settings and manage ad preferences in your Meta and Google account settings.
How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business, such as our customer management, scheduling, messaging, email and website hosting providers, and our installation partners who perform your work;
- Our financing partner, only if you choose to apply;
- Advertising and analytics partners as described above;
- Authorities, when required by law or to protect our rights.
How Long We Keep It
We keep personal information as long as needed for the purposes above, for our business records and to meet legal requirements, then delete or anonymize it.
Security
We use reasonable safeguards to protect your information. No website or system can be completely secure.
Your Choices
You can ask us to access, correct or delete your personal information, or to stop marketing messages, by emailing info@itsthefloorguy.com or calling (305) 464-2725. Reply STOP to any text to stop text messages.
Children
Our website and services are not intended for children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy. The effective date above shows the current version.
Contact Us
Eden Group Holdings LLC dba The Floor Guy · info@itsthefloorguy.com · (305) 464-2725