These terms explain the details behind our offers, guarantees and advertised services. Offers apply to residential projects in our South Florida service area, are valid at the time of your in-home estimate, may change or end at any time without notice, and are confirmed in your written quote. Unless stated otherwise, offers cannot be combined and are limited to one per household.
Lowest Price Guarantee
We will match or beat a competitor's written estimate for an equivalent flooring product and installation. To qualify, the estimate must be from a licensed and insured South Florida flooring company, on their letterhead, dated within 30 days of your in-home estimate with us, and shown to us at least 72 hours before your installation begins. It must list the product name, brand, type, thickness or plank size, total square footage, and the installation and services included, so we can compare it fairly. The guarantee applies to in-stock products and covers the total project price, including installation. It does not apply to commercial projects, special orders, clearance or closeout items, or to a competitor's promotions, free offers, rebates or financing offers. We decide in our sole discretion whether a competitor's estimate is valid and comparable.
All-Inclusive Written Price
Your written price includes the products and work listed in it, such as materials, standard preparation, installation, standard trim and cleanup. Some conditions, such as subfloor damage, moisture, uneven slabs that need extra leveling, or hidden repairs, may not be visible during the estimate and may require additional work at additional cost. We will explain any extra work and get your written approval before doing it.
Price Lock
Your written price is held for 7 days from the date of your quote. After that, prices may change with product and material costs.
Free Flooring Material (Free Room)
Projects with a total measured area of at least 1,500 square feet include up to 150 square feet of flooring material free; projects of at least 2,000 square feet include up to 200 square feet free. Square footage is based on our measurement of the areas being installed. The free square footage covers flooring material only, in the same product chosen for your project. Installation, labor, removal and haul-away, subfloor preparation, underlayment, trim, transitions, adhesives and other materials or services are not included and are charged at regular pricing. Free material has no cash value and cannot be applied to a different product or a future project.
$500 Off Your Project
Offered by email to homeowners who requested a free in-home estimate. $500 is taken off the total of your written quote. One per household. Cannot be combined with other offers or discounts unless stated in writing. Applies only if the offer is active on the date your quote is signed. This offer may change or end at any time.
Architect Design Consultation
Included with qualifying whole-home projects of at least 1,800 square feet. The consultation is provided by a licensed architect and covers a flooring plan for your home (layout, plank direction, transitions and color coordination) plus 3 written recommendations. The $1,500 value reflects the architect's regular fee for this consultation. It is included with a signed whole-home flooring project, has no cash value, and does not include architectural drawings, permits, construction, or other design or engineering services. Eligibility for this promotion is determined by The Floor Guy in its sole discretion. The Floor Guy may change, suspend or discontinue this promotion at any time without prior notice.
Next-Day Installation
Available on select in-stock flooring, subject to installer availability and your project's preparation needs. Special-order products, projects needing extra subfloor preparation, moisture testing or material acclimation, and some materials (such as tile and hardwood) may require more time. Your installation date is confirmed in writing.
Group Discounts (10%)
Seniors (65+), active military and veterans, healthcare workers, public service workers (police, firefighters and EMS), real estate professionals and specialty trade professionals may receive an additional 10% off the flooring material price. Valid ID or proof of eligibility is required at the time of the estimate. The discount applies to flooring material only, not to installation, labor, underlayment, trim or other materials. One discount per household. Cannot be combined with other offers. Not valid on prior purchases.
Financing
Financing is offered through third-party lenders and is subject to the lender's credit check and approval. Available plans, interest rates (APR), terms and monthly payments are set by the lender, depend on your credit, and may change at any time without notice. Any rates, terms or payment examples shown on this website are for illustration only and are not an offer of credit. Your actual terms will be provided by the lender when you apply. Not valid on prior purchases.
Lifetime Labor Guarantee
Our Lifetime Labor Guarantee applies to residential installations by The Floor Guy. If a problem caused by our installation shows up, such as planks lifting or separating, cracked grout, or a gap wider than 3 mm between boards or tiles, we fix it at no charge for as long as you own the home. Coverage starts once the installation is complete and paid in full. The affected area must show no wear and tear and no damage, including water or moisture damage (for example flooding, leaks, standing water or moisture coming up through the slab). It does not cover product defects (handled under the manufacturer's warranty), misuse, accidents, pets or normal wear. It ends if the floor is changed, repaired or reinstalled by anyone else, and it does not transfer to a new owner. To make a claim, email info@itsthefloorguy.com; we may inspect the floor before any repair. Product warranties come from each manufacturer and vary by product.
Waterproof and Water-Resistant Flooring
Flooring described as waterproof resists damage from everyday spills, pet accidents and wet mopping when cleaned up promptly. It does not cover flooding, plumbing or appliance leaks, standing water, or moisture coming up through the concrete slab. See the manufacturer's warranty for details.
Furniture Moving
We move standard household furniture in the rooms being installed. Large, heavy, oversized, fragile, valuable or specialty items (for example pianos, pool tables, safes, aquariums, large appliances and electronics) are not included and may need to be moved by you, by a specialist, or at an additional cost. We may decline to move any item that we determine, in our sole discretion, is unsafe or poses a risk of damage or injury. Please remove small items, decor and valuables before installation day.
Product Appearance
Colors, grain and patterns can vary between samples, photos and the installed product, and between production lots. Website images and before-and-after photos are for illustration.
Asbestos and Hazardous Materials
If asbestos or other hazardous materials are suspected or found, we will stop work in that area until they are tested and, if needed, removed by a licensed professional at the homeowner's expense.
Questions
Contact Eden Group Holdings LLC dba The Floor Guy at info@itsthefloorguy.com or (305) 464-2725.